Refund & Cancellation Policy
How subscriptions, cancellations, and refunds work.
1. Try before you pay
Every new account starts with a free 7-day trial covering the whole of Student Intelligence — the AI tutor, quizzes, flashcards, exams, and your Activity insights — subject to fair-use limits on how much material you can upload. We only ask you to subscribe once the trial ends. Nothing is charged during the trial, we do not ask for card details to start one, and no payment is ever taken automatically when it finishes.
2. Cancelling your subscription
You can cancel at any time from Settings → Subscription in the app. No reason is required and there is no cancellation fee.
Cancelling stops all future charges. You keep full access until the end of the billing period you have already paid for — we do not cut your access off the moment you cancel. After that date your account returns to the free tier and no further payment is taken.
3. Refunds
If you subscribed directly on Student Intelligence and change your mind, you can request a full refund within 7 days of the payment. Email us and we will process it — no explanation needed.
After those 7 days, payments are non-refundable, including partial or pro-rata refunds for time left in a billing period you have stopped using. Cancelling part-way through a month or year stops the next charge; it does not refund the current one.
Regardless of the 7-day window, we will always refund you if:
- you were charged more than once for the same subscription;
- a fault on our side prevented you from using the service for a sustained period;
- the payment was made without the account holder's authorisation.
If a parent or guardian discovers a subscription they did not authorise, contact us and we will cancel and refund it.
4. Subscriptions bought through the App Store or Google Play
If you subscribed inside our iOS or Android app, Apple or Google processed the payment — not us — and only they can refund it. Manage or cancel it in your store account (iPhone: Settings → your name → Subscriptions; Android: Play Store → Subscriptions), and request refunds through Apple or Google directly. The 7-day policy above applies only to subscriptions purchased on this website.
5. How payments and refunds are processed
Subscriptions bought on this website are sold and processed by Dodo Payments, our authorised reseller and merchant of record. This means your bank or UPI statement will show Dodo Payments, not Student Intelligence. The charge is still for your Student Intelligence subscription.
Approved refunds go back to the original payment method. Banks typically take 5–7 working days to show the credit after we process it.
6. Price changes
If we change subscription prices, the new price applies from your next billing period, and we will tell you before it takes effect. You can cancel before then if you do not want to continue.
7. Contact us
For any cancellation or refund request, email support@studentintelligence.ai from the address on your account. We reply within 24–48 hours.
Keizerworks LLP
Address: Sheetal Nagar, Gali No. 5, Rohtak, Haryana, India 124001
Phone: +91 98170 69743 (Mon–Sat, 10am–6pm IST)